How can we help?

Download the Vanago app, enter the items to be moved and the addresses, and pick a date. You see the price instantly and can confirm your booking in a few minutes.

You can ask to cancel your booking at any time. Create a support request in the app (Menu › Help › Contact › Create Support Request) and include your reservation code.

The app shows your reservation code when you complete a booking. Add it to your support request so we can help you faster. You can follow your bookings under Menu › My Reservations.

We contact you and suggest another date. If you do not accept the new date, your booking is cancelled and you pay nothing.

If the vehicle cannot reach you for 30 minutes at the booked time and location, the booking is cancelled. Keep your phone on during moving day.

The price is calculated up front from the details you enter: your items, the distance between addresses, floors and the type of service. The amount you see in the app is the amount you pay.

Pay in cash when the move is done, or by credit or debit card in the app. When you pay by card, show the “Payment completed” notification to the driver.

You do not need to give card details before the move is completed. Card details are held by the payment provider and are never shared with moving partners.

Not if your booking details are complete and correct. The price may be updated if:

• There are items not listed in the booking, or oversized items (for example seating groups longer than 3 metres)
• Delays occur because building, site or parking permits were not obtained

Anything from a single item to your whole home, as long as it is an everyday item within legal limits. We cannot take responsibility for musical instruments that may go out of tune during transport.

Yes. If you want to load the items yourself, you can book only the vehicle and driver. Or leave everything to our partner, including loading, transport and setup at the new address.

Any permits for site entry and exit, moving inside the building and parking must be obtained before moving day. Delays caused by missing permits may be added to the price. Use our Moving Checklist to get ready.

Within the city, moves of 20 kilometres or less take about 2 hours on average. Traffic and weather can change this.

Once the move is completed, tap the “My item was left in the vehicle” button on your order details page in the app. We contact the driver and, depending on the distance, get your item back to you.

Document the damage with photos and, if needed, video, and report it to us without delay (Menu › Help › Contact › Create Support Request). Damage that occurs during the move is the responsibility of the driver and moving crew; after assessment, repair or replacement is arranged.

Create a support request in the app (Menu › Help › Contact › Create Support Request). An authorised person reviews your complaint, and you can follow its status under My Requests.

In the app, go to Menu › Help › Contact › My Requests to see all requests you have sent and their status.

Send an account deletion request to info@vanago.app from your registered email address. All personal data is deleted or anonymised, except records we are legally required to keep (such as invoices).

Write to info@vanago.app and we will stop sending promotional messages.

Photos are analysed with Google Gemini only to suggest the right vehicle size for you. You do not have to use this feature; you can choose a vehicle yourself. See our Privacy Policy for details.

For your rights under the Turkish data protection law (KVKK), such as learning whether your data is processed and asking for it to be corrected or deleted, see our KVKK Information Notice.

Download the Vanago Driver app and sign up with your personal and vehicle details. Once approved, you start receiving moving requests. See the Drivers page for details.